Welcome to our FAQs page, where we aim to provide you with clear, concise answers to your most common queries. Whether you're considering hiring a storage container for the first time or you're a returning customer with specific questions, we're here to help. Our goal is to ensure that your experience with us is as straightforward and satisfying as possible.
Below, you'll find a comprehensive list of questions and answers covering everything from container sizes and customisation options to delivery, maintenance, and security. We've gathered these FAQs based on our extensive experience and the feedback from our valued customers, aiming to address the broad spectrum of your needs and concerns.
If you can't find the answer to your question here, please don't hesitate to get in touch with our friendly team. We're committed to providing you with the information and support you need to make informed decisions about our storage solutions. Your peace of mind is our priority, and we're here every step of the way to ensure your storage needs are met with professionalism and care.
Explore our FAQs below to learn more about our services, policies, and how we can assist you in finding the perfect storage solution for your needs.
How does self storage work?
Simply give us a call or come and visit us. Discuss your requirements with us. You then choose which container you would like to rent. Once you have signed the contract, the container is yours. Simple!
Are the containers brand new?
Our container look brand new but they are actually single use containers. This means they have been used only once before, in actual shipping.
What security is in place?
Our site is bordered by tall palisade fencing to keep the site secure. It also benefits from security lights and CCTV.
How do I determine the right size container for my needs?
Consider the items you plan to store or the purpose of the container. Our team can advise on the best size based on your description. A general rule is to choose a size larger than you initially think you need to accommodate future needs.
Are there any restrictions on what I can store in my container?
Yes, while our containers are versatile, we prohibit the storage of hazardous materials, illegal substances, perishable goods, and flammable liquids due to safety concerns. If you're unsure, please consult with our team.
How is the rental cost determined for a container?
Rental costs depend on the size of the container, the duration of the hire, any customisations, and the location of your site. Contact us for a detailed quote based on your specific requirements.
Can I purchase a container instead of hiring?
Certainly. In addition to hiring, we offer the option to purchase containers. Our team can discuss the benefits of both options to help you make the best decision for your needs.
What is the process for delivering a container to my site?
Once you've confirmed your hire or purchase, we'll arrange delivery using our transport network. We require a flat, stable surface for placement and sufficient access for our delivery vehicles.
Do I need to be present for the delivery of the container?
Yes, we recommend that you or a designated representative be present during delivery to ensure the container is placed according to your specifications and to address any immediate concerns.
How can I modify my container hire agreement?
If you need to extend the hire period, change the container size, or adjust the delivery location, contact our customer service team as soon as possible to discuss your options.
When can I get access?
You can get access to your container 24 hours a day, 7 days a week.
What is the minimum rental period?
The minimum rental period is 4 weeks.
Do you provide insurance?
We don’t provide insurance yet. This is something that you will have to sort.
Do I pay weekly or monthly?
Rent for your container is paid 4-weekly, in advance.
Is a deposit required?
4-week rent deposit will be required
What maintenance am I responsible for during the hire period?
Clients are responsible for basic maintenance, including keeping the container clean and ensuring it remains secure. If the container requires repairs or you notice damage, notify us immediately.
Can I move my container to a different location during the hire period?
Yes, but please inform us in advance. Moving the container without our knowledge may affect your hire agreement and insurance coverage. Additional charges may apply for relocating the container.
How do I end my container hire agreement?
Contact us to arrange the termination of your hire agreement. We'll discuss the process for inspecting the container and scheduling its collection from your site.
Are there any additional fees I should be aware of?
Our quotes aim to be comprehensive, but additional fees may apply for delivery to remote locations, specific customisations, or urgent delivery requests. We'll always discuss these with you in advance.
What happens if I need my container for longer than the initial hire period?
If you need to extend your hire, please contact us as soon as possible. We're flexible and will work with you to accommodate your needs, subject to container availability.
Is insurance required for the contents of my container?
While our containers are secure, we recommend insuring your stored items for peace of mind. Container content insurance is typically the client's responsibility.
Can containers be used for both storage and workspace purposes?
Absolutely. Our containers are versatile and can be customised as secure storage spaces, comfortable offices, workshops, or even retail spaces, depending on your needs.
How can I ensure my container is secure?
Our containers are equipped with robust security features. For added security, consider using a high-quality padlock, installing motion-sensor lights, or CCTV cameras around the container's location.
Does the price include VAT?
No, all prices are subject to VAT.
What methods of payment are available?
You can pay by card, cash, cheque & bank transfer
What is required to rent a container?
We require one for of identification, i.e. driver license
What are the terms and conditions?
Click here for the full details
Simply give us a call or come and visit us. Discuss your requirements with us. You then choose which container you would like to rent. Once you have signed the contract, the container is yours. Simple!
Our container look brand new but they are actually single use containers. This means they have been used only once before, in actual shipping.
Our site is bordered by tall palisade fencing to keep the site secure. It also benefits from security lights and CCTV.
You can get access to your container 24 hours a day, 7 days a week.
We don’t provide insurance yet. This is something that you will have to sort.
The minimum rental period is 4 weeks.
Consider the items you plan to store or the purpose of the container. Our team can advise on the best size based on your description. A general rule is to choose a size larger than you initially think you need to accommodate future needs.
Yes, while our containers are versatile, we prohibit the storage of hazardous materials, illegal substances, perishable goods, and flammable liquids due to safety concerns. If you're unsure, please consult with our team.
Rental costs depend on the size of the container, the duration of the hire, any customisations, and the location of your site. Contact us for a detailed quote based on your specific requirements.
Certainly. In addition to hiring, we offer the option to purchase containers. Our team can discuss the benefits of both options to help you make the best decision for your needs.
Once you've confirmed your hire or purchase, we'll arrange delivery using our transport network. We require a flat, stable surface for placement and sufficient access for our delivery vehicles.
Yes, we recommend that you or a designated representative be present during delivery to ensure the container is placed according to your specifications and to address any immediate concerns.
If you need to extend the hire period, change the container size, or adjust the delivery location, contact our customer service team as soon as possible to discuss your options.
Absolutely. Our containers are versatile and can be customised as secure storage spaces, comfortable offices, workshops, or even retail spaces, depending on your needs.
Rent for your container is paid 4-weekly, in advance.
4-week rent deposit will be required
No, all prices are subject to VAT.
You can pay by card, cash, cheque & bank transfer
<a href="/storage-containers-terms-and-conditions/">Click here</a> for the full details
We require one for of identification, i.e. driver license
Clients are responsible for basic maintenance, including keeping the container clean and ensuring it remains secure. If the container requires repairs or you notice damage, notify us immediately.
Yes, but please inform us in advance. Moving the container without our knowledge may affect your hire agreement and insurance coverage. Additional charges may apply for relocating the container.
Contact us to arrange the termination of your hire agreement. We'll discuss the process for inspecting the container and scheduling its collection from your site.
Our quotes aim to be comprehensive, but additional fees may apply for delivery to remote locations, specific customisations, or urgent delivery requests. We'll always discuss these with you in advance.
If you need to extend your hire, please contact us as soon as possible. We're flexible and will work with you to accommodate your needs, subject to container availability.
While our containers are secure, we recommend insuring your stored items for peace of mind. Container content insurance is typically the client's responsibility.
Our containers are equipped with robust security features. For added security, consider using a high-quality padlock, installing motion-sensor lights, or CCTV cameras around the container's location.
