Privacy Policy - The Storage Containers

The Storage Containers | Last updated: 16 April 2026

1. About Us

The Storage Containers is a trading name of The Waste Group Ltd, registered in England and Wales.

Company number: 08520953
Registered office: 22 Ringwood Road, Longham, Ferndown, Dorset, BH22 9AN
Trading address: Hines Pitt, Puddletown Road, Wareham, Dorset, BH20 6AE
Email: info@thestoragecontainers.co.uk
Telephone: 01202 247716

We are the data controller for personal data collected through this website and in connection with our storage services.

For any data protection queries, please contact our Data Protection Officer at:
Email: info@thestoragecontainers.co.uk
Post: Data Protection Officer, The Waste Group Ltd, Hines Pitt, Puddletown Road, Wareham, Dorset, BH20 6AE

2. What This Policy Covers

This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our website, enquire about our services, or enter into a storage agreement with us. It also sets out your rights under data protection law.

We are committed to handling your personal data responsibly and in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

3. What Is Personal Data?

Personal data is any information that can identify you, either directly or indirectly. This includes obvious information such as your name and contact details, as well as less obvious information such as IP addresses and online identifiers.

4. Personal Data We Collect

We may collect the following personal data from you:

  • Full name
  • Home or business address
  • Email address
  • Telephone number
  • Payment information (processed securely via our payment provider — we do not store card details)
  • Details of the goods you store with us
  • CCTV footage captured at our facilities
  • Communications between you and us (emails, phone calls, written correspondence)
  • Details of your storage agreement, including unit number, fees, and access history

5. How We Collect Your Data

We collect your personal data in the following ways:

  • When you complete an online booking or enquiry form on our website
  • When you sign a storage licence agreement with us
  • When you contact us by phone, email, or in person
  • Through CCTV systems operating at our facilities for security purposes
  • Automatically when you visit our website (see Section 11 on Cookies)

6. How We Use Your Personal Data

We use your personal data for the following purposes, and always with a lawful basis for doing so under UK GDPR:

To fulfil your storage agreement

Lawful basis: Performance of a contract. We use your data to manage your account, process payments, provide access to your unit, and communicate with you about your storage.

To comply with legal obligations

Lawful basis: Legal obligation. We may be required to share data with authorities including the Police, Fire Services, Trading Standards, HMRC, or a court.

For security and fraud prevention

Lawful basis: Legitimate interests. We operate CCTV at our facilities to protect the safety of customers, staff, and stored goods. We may also share data with credit reference or fraud prevention agencies.

To send you marketing communications

Lawful basis: Consent. We will only send you marketing communications if you have opted in to receive them. You can withdraw your consent at any time by contacting us or using the unsubscribe link in any marketing email.

To improve our services

Lawful basis: Legitimate interests. We may use anonymised or aggregated data to understand how customers use our services and improve them.

7. How Long We Keep Your Data

We will only retain your personal data for as long as necessary for the purposes it was collected. Our standard retention periods are:

  • Storage agreement records: 6 years from the end of the agreement (for legal and financial compliance)
  • Enquiry and contact data: up to 3 months if no agreement is entered into
  • CCTV footage: typically 30 days, unless required for an ongoing security or legal matter
  • Financial transaction records: 6 years from the end of the relevant financial year, as required by law
  • Marketing consent records: retained until you withdraw consent

8. Who We Share Your Data With

We do not sell your personal data. We may share it in the following limited circumstances:

  • Credit reference and fraud prevention agencies, to verify identity and protect against fraud
  • Trade associations of which we are a member, including the Self Storage Association UK
  • Our payment provider, to process your payments securely
  • Legal and regulatory authorities, where required by law or court order
  • A buyer or prospective buyer of our business, where a sale or transfer of assets takes place

All third parties with whom we share data are required to handle it securely and in accordance with data protection law.

9. Where We Store Your Data

Your personal data is stored and processed in the United Kingdom. We do not transfer your data outside the UK.

We take appropriate technical and organisational measures to protect your data against unauthorised access, loss, or disclosure. These include secure data storage systems, restricted access controls, and secure disposal of paper and digital records.

10. Your Rights

Under UK GDPR, you have the following rights in relation to your personal data:

  • The right to be informed — to know how we use your data (this policy fulfils that obligation)
  • The right of access — to request a copy of the personal data we hold about you (a Subject Access Request)
  • The right to rectification — to ask us to correct inaccurate or incomplete data
  • The right to erasure — to request deletion of your data in certain circumstances
  • The right to restrict processing — to ask us to limit how we use your data
  • The right to data portability — to receive your data in a structured, machine-readable format
  • The right to object — to object to our use of your data for certain purposes, including direct marketing

To exercise any of these rights, please contact our Data Protection Officer using the details in Section 1. We will respond within one month of receiving your request. There is normally no charge, unless the request is manifestly unfounded or excessive.

If you are unhappy with how we have handled your data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
Website: www.ico.org.uk | Helpline: 0303 123 1113

11. Cookies

Our website uses cookies — small text files stored on your device — to help the site function and to understand how visitors use it. We use the following types of cookies:

  • Essential cookies: necessary for the website to function correctly
  • Analytics cookies: help us understand how visitors interact with our site (e.g. Google Analytics)
  • Marketing cookies: used to show relevant advertising (e.g. Google Ads remarketing)

When you first visit our website, you will be asked to consent to non-essential cookies. You can manage or withdraw your cookie preferences at any time through your browser settings or our cookie consent tool.

Please note that disabling certain cookies may affect the functionality of our website.

12. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and recommend you review their privacy policies independently.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or the law. Any updates will be published on this page with a revised “Last updated” date. We encourage you to check this page periodically.

14. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:

The Storage Containers (The Waste Group Ltd)
Hines Pitt, Puddletown Road, Wareham, Dorset, BH20 6AE
Email: info@thestoragecontainers.co.uk
Telephone: 01202 247716